Privacy Policy

YOU'RE VALUED LIMITED (Company Number: 14020485, VAT Registration Number: 499 0910 48) is the data controller responsible for personal information collected through this website. Our full contact details are set out in the Contact us section below.

Depending on how you interact with us, we may collect information such as:

• Your name.
• Email address.
• Telephone number.
• Company or organisation name.
• Information you provide through contact forms or enquiries.
• Information relating to services you request or purchase.
• Information contained in correspondence with us.
• Website usage information, such as pages visited, browser type and approximate location.
• Information collected through cookies and similar technologies.

Please do not provide sensitive personal information through website forms unless we specifically ask you to do so.

We may use personal information to:

• Respond to enquiries and requests.
• Provide and manage our services.
• Communicate with you about our services.
• Manage customer and business relationships.
• Process payments where applicable.
• Improve our website, services and customer experience.
• Understand website usage and performance.
• Meet legal, regulatory and accounting requirements.
• Protect our website, business and users against fraud, misuse or security threats.
• Send marketing communications where we have a lawful basis to do so.

Under UK data protection law, we rely on one or more lawful bases for processing personal information, depending on the circumstances. These may include:

• Consent: where you have given us permission to use your information for a specific purpose.
• Contract: where processing is necessary to provide a service or fulfil an agreement with you.
• Legitimate interests: where processing is necessary for our legitimate business interests and those interests do not override your rights.
• Legal obligation: where we need to process information to comply with the law.

Where we rely on consent, you can withdraw it at any time.

If you have opted in to receive marketing communications, we may contact you about relevant news, services, events or offers.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

We will not sell your personal information to third parties.

Our website may use cookies and similar technologies. Cookies may be used to:

• Make the website function correctly.
• Remember preferences.
• Understand how visitors use the website.
• Measure website performance.
• Support marketing or analytics activities where applicable.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can also manage cookies through your browser settings.

We may use trusted third-party providers to help operate our website and business. These may include providers of:

• Website hosting.
• Email and communications.
• Analytics.
• Customer relationship management.
• Payment processing.
• Marketing.
• Website security.

Where these providers process personal information on our behalf, we take reasonable steps to ensure appropriate data protection and security measures are in place.

Third-party services may have their own privacy policies, which we recommend reviewing where relevant.

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on the nature of the information, our relationship with you and any legal, accounting or regulatory requirements.

When information is no longer required, we will securely delete or anonymise it where appropriate.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We may share personal information where necessary with:

• Service providers working on our behalf.
• Professional advisers.
• Payment providers.
• Technology and hosting providers.
• Law enforcement or regulatory authorities where we are legally required to do so.

We do not sell or rent personal information.

Some third-party providers may process information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place as required by applicable data protection law.

Under UK data protection law, you may have rights including the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to certain types of processing.
• Request the transfer of certain information to another organisation.
• Withdraw consent where processing is based on consent.

These rights are subject to certain legal exceptions and limitations. To exercise your rights, contact us using the details below.

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator: the Information Commissioner's Office (ICO). You can find information about making a complaint on the ICO's website.

Our website is not specifically directed at children, and we do not knowingly collect personal information from children without appropriate consent.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

If you have any questions about this Privacy Policy or how we handle personal information, please contact: